Credit Firm is one of the companies which offer credit repair services. It also offers personal coaching with dedicated consultants. Owned by Dennis Hubbard, the company is working with the 3 major credit bureaus. But at the same time, it can also handle disputes on the behalf of its customers.
Credit Firm – how it works
Credit Firm is among the companies which offer credit score improvements with all major credit companies. Experian, TransUnion, and Equifax are dealt with directly. Each individual goes through an assessment stage and certain negative items listed on the credit score are being removed in a matter of months.
At a cost of $99 per month plus a $15 joining fee, Credit Firm is not the affordable service in its class. However, a few characteristics recommend it for some customers. For example, Credit Firm guarantees an improved credit score. They do this by assessing which accounts can be settled and which can’t. The process can take up to a few months. In the meantime, the clients get notified on specific updates although some disputes can be settled sooner.
What clients say about Credit Firm
There are a few mixed feelings about Credit Firm. The company delivers results but it seems that these results start to slow down after a given period of time for many customers. There are a few anecdotes of customers seeing great results with negative items being removed from the credit score at the beginning only for them to slow down in time.
Credit Firm also notes that some results can take up to 60 days. But in rare cases, there are disputes which can’t be settled. It also seems that there might be differences in which the accounts are handled from credit bureau to credit bureau. A few customers have also noted that canceling the Credit Firm subscription was difficult.
Since communication is always improving in the credit repair sector, Credit firm also needs to get up to standard. It means simply having a simpler approach where communication is also made outside email, which is somewhat limiting for the customer experience at the moment.
Final considerations
Credit Firm is one of the companies which has not reached its potential at the moment. There are a few areas in which quick improvements are recommended. The technical side is far behind the competition. Simply put, the online tools at hand are not at the latest standard. Communication and customer service also needs considerable improvements. In this area, there needs to be a clear understanding of what can be achieved with proper communication, which is lacking outside email.
A better cancelation policy can also be implemented. Improved transparency can only work both in favor of the customers and in Credit Firm’s favor. This being said, the service is not the worst on the market. It is neither the most expensive. With better orientation and openness towards new technologies and better customer service, Credit Firm can be one of the promising credit score companies to consider.
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