Founded by veterinarian Dr. Jack Stephens in 2005, Pets Best’s primary mission is to end economic euthanasia by providing pet owners with a financial safety net to cover the costs of unexpected pet care. Pets Best is committed to providing quality pet insurance coverage for dogs and cats, feature prompt claim payment, and unmatched customer service. They
have over 125,000 policies in effect, has processed over a million claims, and has paid out over $200 million in claim reimbursements.
Pets Best plan features complete customer control to chose service providers, flexible and budget friendly premium options, and customization options to fit the needs of every pet. Premiums and coverage can be customized by adjusting annual limits, deductibles, and reimbursement percentages. Pets Best boasts the fastest reimbursement times in the industry and most claims are completely processed within 2-5 days. They are customer focused and offer unlimited accident, wellness, and illness plans. Pets Best serves the United States, Puerto Rico, and Canada and offers policies for as little as $6 per month.
How It Works
First, enroll your pet in an insurance plan by visiting their website. After enrollment, customers must observe waiting periods before coverage is provided. Pets Best offers some of the shortest waiting periods in the pet insurance industry including 3 days for accidents, 14 days for illnesses, and 6 months for ligament injuries and related conditions. Routine care will be covered the day after plan enrollment. After the waiting period closes, customers can take their pet to any licensed veterinarian in the US. There is no network of preferred caregivers and no preauthorization process with Pets Best.
After receiving services and treatment, the easiest way to file a claim is using Pets Best’s online customer portal or mobile app. These features allow customers to view, submit, and update claims. Most claims are processed within 5 business days and come in the form of check or direct bank deposit. Special discounts are available to owners who enroll multiple pets.
What Customers Are Saying
Pets Best is one of only a few pet insurance providers to receive a 5/5 star rating from customers on trustpilot.com. Pets Best insurance makes it easy to file a claim, all customers need to do is open the mobile app and take a picture of the bill and submit. Customers who have used other insurance companies in the past state that Pets Best is the easiest to use. All
other information is collected via email; if followup is needed, Pets Best will reach out immediately. Occasionally, when the process takes longer than expected, Pets Best reaches out to the customer in order to keep them informed and updated on the status of their claim.
The customer service is outstanding and reimbursement was delivered within a week of submitting the claim. Some customers feel that the claims could be processed faster despite having some of the quickest claim processing times in the industry. Overall, customers have overwhelmingly positive experiences with Pets Best. They make the pain of having a sick pet a bit more bearable.
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