Established in 2009, Healthy Paws is a pet insurance provider and foundation which continuously strives to improve the services it offers. Healthy Paws aims to deliver compassionate customer service and insurance plans that help alleviate the emotional stress that often accompanies pet health issues. With customer service in mind, Healthy Paws developed the first mobile pet insurance app in the industry to help streamline the claims process.
Healthy Paws strongly believes in the importance of community involvement and supports nonprofits and rescue organizations through the Every Quote Gives Hope grant program. Their comprehensive polices for cats and dogs feature: no caps on annual or lifetime payouts, use of any licensed veterinary service provider, and quick reimbursement times where the majority of claims are payed out within 48 hours. Healthy Paws online customer center supports its comprehensive policies, and allows customers to manage and customize policy options to fit the needs of individual pets and owners.
How It Works
Visit their website to shop policies, get your questions answered, and enroll your pet in coverage. After enrolling your dog or cat in a Healthy Paws plan, customers must wait 15 days after the policy effective date to file their first claim. Special conditions, including hip dysplasia, may be covered after an extended waiting period of 12 months. With Health Paws, customers can take their pet to any licensed veterinarian, specialist, or pet hospital whenever their pet is injured or ill. After paying for treatments, customers submit an invoice to initiate the claims process. In most cases, claims will be processed within 10 days and reimbursements will be issued, in most cases, within 24 hours.
Claims and invoices may be submitted via Healthy Paws’s customer center, mobile app, email, fax, for standard mail. Initial claims must be submitted with the pet’s full medical records and may take up to 10 days to process.
What Customers Are Saying
Healthy Paws was rated best pet insurance company in 2017, 2018, and 2019 by caninejournal.com. Healthy Paws provides excellent coverage and service and allows you to focus on the well being of your pet during difficult times. The Healthy Paws phone app is very easy to use and claim reimbursement is fast and simple. They process the claims effectively and the option to have them directly deposit reimbursement is a great perk of the policies they provide. One of the great advantages of the Healthy Paws packages is the ability to customize the policies. The flexible premiums and deductible packages make Healthy Paws a great option for those customers who enjoy the option to customize pet insurance policies. The customer service provided by Healthy Paws is top notch and sets the bar for the industry. Healthy Paws goes above and beyond their normal duties to make sure each and every customer is satisfied and feels valued. The best part about Healthy Paws is that they actually care about customers and their pets. They were there every step of the way and even call to follow up on the health of the pet. Many customers state they would highly recommend Healthy Paws pet insurance.
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