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McAfee is one of the top cybersecurity software developers. It has numerous products to choose from which range from a standard antivirus to LifeSafe identity protection. McAfee also develops separate software for Android and iPhone security. For a simpler approach, the company offers the Total Protection package. It includes McAfee Antivirus, McAfee Identity Theft Protection, Safe Family, Password Manager, and Encrypted Storage services. The package is available with 1, 5 or 10 licenses for multiple devices or multiple users.

McAfee Total Protection – how it works

McAfee Total Protection, as its name suggests, is an integrated security pack. Its first line of defense is acting against possible viruses, malware, and spam. It also offers ransomware protection. The software runs without slowing down the computer and mobile device, even when cleaning or scanning the device. It acts as a permanent firewall which can also offer real-time protection, for example, when browsing unsafe websites. The McAfee Mobile Security software is also included for those seeking better safety for the smartphones or tablet.

A password manager is also included in order to keep all passwords as strong as possible. File encryption is also possible with the software. Lastly, McAfee Total Protection comes with ID theft protection. The program comes with cyber monitoring and social media monitoring. Additional services include lost wallet and identity theft reimbursement coverage.

What users say about McAfee Total Protection

Customers are typically satisfied with McAfee. It is, after all, an award-winning protection system. However, it has clear faults in the customer service department. Yearly renewal fees are charged in advance with up to a month, this issue has been raised by a few customers. The unreliability of the customer service team can also be seen with various attempts to log into the computer of the customers directly for fixing various issues. Uninstalling the program can also be problematic as it is not straightforward. Customers need to install McAfee Service first.

Communication issues with the customer service team have been raised on numerous occasions by customers. Fixing a problem such as an unrecognized postcode when installing software can take hours. If McAfee takes full control and improves customer communication and listens to feedback, it can have a chance in the future. It also needs to stay up to date with various pop-ups which are simply impeding a comfortable browsing experience at times.


McAfee is a recognized name in the security industry. Its Total Protection package is recommended for many types of users both as a firewall/antivirus and as an ID safety and protection service. However, McAfee needs to listen to its customers. Automatic billing needs to be more transparent. The customer service team also needs to raise their standard and ticket response times. Otherwise, the service is up to date. It even scans the home network for possible fraudulent devices connecting to it for various theft purposes. Alternatively, businesses have special packages available which can come with real-time protection for multiple computers and multiple mobile devices.

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