PetFirst

4.7/5 stars
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PetFirst, one of North America’s fastest growing pet insurance companies, has provided pet insurance coverage for thousands of families across the nation. Focused on taking the financial considerations out of veterinary care, PetFirst’s policies offer financial and emotional value for all parties involved in the decision making process. They are committed to developing partnerships with top quality veterinary practices, animal shelters, and rescue organizations. PetFirst was founded by the former CEO of the Kentucky Humane Society and service to the community remains at the core of all that happens at the company.

PetFirst aims to provide the most comprehensive pet insurance for cats and dogs of all ages and breeds. The most popular plan options can be customized to meet the needs of your pets and family budget. PetFirst offers a variety of pet insurance plans for dogs starting at $32 per month and cats starting at $28 per month.

How It Works

Filing a claim is easy with PetFirst. Their simple reimbursement-based process makes it a great choice for pet owners who don’t want to be limited to specific network providers. PetFirst gives customers complete freedom to use whichever veterinarians, specialists, and animal hospitals the customer chooses. Step one is to visit their website and select a plan that fits the customers budget as well as the needs of the pet. When your pet requires medical attention of any kind, simply visit any licensed emergency clinic, veterinarian or specialist in the US. After your pet has received services, pay your bill and keep all records for reimbursement. File your claim by sending PetFirst your pet records and an itemized invoice for services received. PetFirst will follow up with the service provider for any missing information and process your claim within two weeks. Claims may be submitted through online portal, mail, email, or fax. All claims must be submitted within 90 days of treatment or invoice date. PetFirst does not provide insurance coverage for preexisting conditions, which is standard for the industry.

What Customers Are Saying

For the most part, customers are very satisfied with PetFirst and the insurance policies it offers. They are quick to respond to claims and reimbursement is timely and hassle free. The claim forms and simple process make PetFist stand out from competitors. PetFirst gives you the peace of mind to make veterinary service decisions based off the needs of the pet and take much the financial burden away from the customer.

Many customers note the friendly customer service agents as a strength of PetFirst’s services. The sales reps are professional and informative, but not pushy. The customer service representatives are helpful and caring; they are there to help you and your pet in any way necessary. Several customers mention having difficulty filing claims online, but most of these customers stated that PetFirst remedied the situation in a timely manner and received reimbursement as stated.

In addition to services provided by a “traditional” veterinarians, PetFirst also covers services from holistic practitioners as well as the cost of natural medications. While feedback from PetFirst is largely positive, some customers complain about the policies not being honored as stated. Complaints are few and far between, and seem to be related to pets who may or may not have had a preexisting condition.

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