Petplan

4.9/5 stars
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Petplan is a top rated pet insurance provider on a mission to ensure, long, healthy fruitful lives for pets and provide peace of mind for pet owners. Petplan aims to be the kind of company that would make pets proud. They are dedicated to providing the tools and support for pet owners necessary to make educated decisions in times of emotional and financial stress.

Petplan has been in business for 42 years and is the only preferred pet insurance of the American Animal Hospital Association. They insure dogs and cats of all ages and provides a unique breadth of coverage. Petplan’s policies include full mouth dental coverage on disease and injuries to all permanent teeth. In addition to full mouth dental coverage, they cover a portion of the costs related to holistic care including acupuncture, chiropractic care, and homeopathic medicine. Petplan insurance policies stand apart from competitors by offering policies that cover exam fees.

How It Works

Registration and enrollment in Petplan policies can be done online. Once enrolled, customers can take advantage of Petplan’s unique claims app which makes filing a claim for your pet a smooth and streamlined process. In addition to claim filing capabilities, the IOS and Android app allows customers to estimate out of pocket costs and reimbursement amounts using the claim calculator.

Customers can take pets to any licensed veterinary clinic and must submit a claim within 48 hours of injury or illness. If this is the pets' first claim, customers must forward a Medical Record Release Form to each of the veterinarians the pet has received services from during the past two years. Claims for treatment or services must be filed within 90 days following the administration of treatment and/or services. Customers must submit invoice copies showing the fees charged and proof of payment showing a zero balance to receive reimbursement. Processing time of claims may vary, but claims are normally processed within 5 to 14 days.

What Customers Are Saying

Petplan pet insurance has been recognized for its excellence by The American Business Awards, Forbes, Financial Times, Bloomberg, Inc. Magazine and more; so Petplan must be doing something right to be acknowledged by the aforementioned organizations. Many state that their experiences have been exceptional and explain that Petplan makes it easy to file claims and go above and beyond to make sure the customer is satisfied.

The customer service representatives are knowledgeable and friendly; many customers mentioned the representative by name when they received exceptional service. Customers feel that for 30 dollars a month, Petplan offers the peace of mind to make it worth every penny. They make it possible for pet owners to make difficult decisions based solely on what is best for the pet. Petplan routinely fulfills large claims for serious procedures that would be a financial nightmare for pet owners.

While many customers report great experiences, Petplan does have a handful of unhappy customers. Customers have frequently complained of rapidly rising premiums and disallowed claims, so be sure to read the terms and conditions of the Petplan policies carefully.

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